Cookie Policy

This Cookie Policy explains how The Sapphire Scroll ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at thesapphirescroll.com. By continuing to use our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember information about your visit, such as your preferred settings and other details, making your next visit easier and the site more useful to you. Cookies cannot harm your device and do not contain personal information such as credit card or bank details.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core features such as page navigation, access to secure areas, and shopping cart functionality. Without these cookies, services you have requested, such as adding items to your cart, cannot be provided. These cookies do not collect any information that could be used for marketing or to track where you have been on the internet.

Performance & Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users receive error messages. All data collected by these cookies is aggregated and anonymous. We use this information to improve the performance and user experience of our website. We may use third-party analytics tools such as Google Analytics for this purpose.

Functionality Cookies

These cookies allow our website to remember choices you have made, such as your preferred language, items saved to your wishlist, or your login status. The information gathered by these cookies is anonymised and cannot be used to track your activity on other websites.

Targeting & Advertising Cookies

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third-party advertising partners for the same purpose.

3. Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies to report website usage statistics, deliver advertisements, and so forth. These are set by trusted third-party services integrated into our website, such as:

• Google Analytics — for website traffic and behaviour analysis
• Meta Pixel (Facebook) — for advertising personalisation and conversion tracking
• Razorpay / Payment Gateways — for secure payment processing
• Hotjar — for user experience and heatmap analytics

These third parties are responsible for the cookies they set. We encourage you to read their individual cookie policies for more information.

4. How Long Do Cookies Last?

Cookies can be either "session" cookies or "persistent" cookies:

• Session cookies are temporary and expire when you close your browser.
• Persistent cookies remain on your device for a set period of time (specified in the cookie) or until you delete them manually.

The duration of specific cookies varies. Most of our analytics cookies persist for up to 2 years; functionality cookies typically last between 30 days and 1 year.

5. Managing & Disabling Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage your cookie preferences through your browser settings. Most browsers allow you to:

• See all cookies currently stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies from being set
• Delete all cookies when you close your browser

Please note that restricting or deleting cookies may impact the functionality of our website, including your ability to use the shopping cart and wishlist features.

For more information on how to manage cookies in your browser, please visit:

• Google Chrome: Settings > Privacy and security > Cookies
• Mozilla Firefox: Options > Privacy & Security
• Safari: Preferences > Privacy
• Microsoft Edge: Settings > Privacy, search, and services

6. Cookie Consent

When you first visit our website, you will be shown a cookie consent banner. By clicking "Accept All", you consent to our use of all cookies described in this policy. You can also choose to accept only necessary cookies or customise your preferences. You may withdraw your consent at any time by managing your browser settings or clearing your cookies.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically to stay informed about how we use cookies.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us. We are happy to assist and will respond to all enquiries within 5 business days.